Frequently Asked Questions

Yes, online payment is secure. Secure online payment can be verified by the presence of the "https://" at the beginning of the URL on the payment page (in the address bar at the top of your browser). This indicates that data protection and encryption measures are in place: sensitive data such as your credit card number will be protected.

You will receive your rental agreement within 48 business hours.

1. Online payment by accessing your customer account on our website.
2. Bank cheque by requesting the payee and address from the agency.
3. Bank transfer by requesting the agency's bank details (RIB).
4. ANCV (French National Holiday Vouchers) by contacting the agency to inquire about the procedures.

1. Online payment by accessing your customer account on our website.
2. Bank cheque by requesting the payee and address from the agency.
3. Bank transfer by requesting the agency's bank details (RIB).
4. ANCV (French National Holiday Vouchers) by contacting the agency to inquire about the procedures.

The remaining balance of the rental must be paid no later than one month before the arrival date.
Please note that for bookings made less than 4 weeks before departure, the full amount is payable at once.

Please contact the agency as soon as possible to inform them and to inquire about the cancellation conditions.

The keys will be handed over to you from 5 pm at the agency. The accommodation must be vacated no later than 9 am or 10 am, depending on the agency.

We invite you to come to the agency. If the accommodation is available, the keys will be given to you.

Please go to the reception office associated with your accommodation. The information will be indicated on your reservation. You will find all the details in your customer account, including GPS directions and videos to the agency.

If it is impossible for you to arrive during the agency's opening hours, please contact the agency to inquire about the late arrival conditions.

In order to avoid any impact on your security deposit, the accommodation must be left clean, with emptied garbage bins and clean dishes put away in the cupboards, and the kitchen cleaned.
If you prefer not to take care of this, you can add the cleaning option on the website when making your reservation or at least 72 hours before your departure.

Yes, during certain periods, it is possible to book accommodations for short stays. Please consult our website or contact the agency directly to inquire about the conditions.

Yes, whenever you want. You just need to drop the keys in the designated box. The inspection will be done in the morning, and we will contact you in case of any issues. If nothing abnormal is found, your security deposit will be destroyed.

No, during certain periods, it is possible to book accommodations for other arrival days, such as Sunday to Sunday stays. Please consult our website or contact the agency directly to check the conditions.

Most of our accommodations have a balcony or terrace. Please check the accommodation description in your rental agreement.

All our accommodations are equipped with tableware and kitchen utensils.

Most of our accommodations have a ski locker. We invite you to check the description of the accommodation in your rental contract.

Not all our accommodations are equipped with a raclette/fondue appliance, but if you reserve your cheese with local merchants, they will offer you the loan of the equipment.

Some accommodations have Wi-Fi, but not all of them. We invite you to check the description of your accommodation in your rental contract.

It depends on the residence where you are staying. We invite you to check the description of your accommodation in your rental contract to know the details of the access.

Only in certain residences. We invite you to check the description of your accommodation. You can rent sheets and towels directly from the agency or through your client area at least 8 days before your arrival.

Yes, you can do so when making your reservation. You can also log in to your customer account to add these services or contact the agency. Please note that the price of end-of-stay cleaning varies depending on the size of the accommodation.

Please refer to the "Additional Services" document in your rental contract, as the deadlines may vary depending on the agency.

It depends on the accommodations. We invite you to search on our website using the "Pets allowed" criteria or contact the agency. Please note that there is an additional fee for pet accommodation.

Upon reservation, we have the possibility to rent a baby cot or high chair. You can reserve them directly through your customer account.

- Discounted ski passes
- Ski lessons
- Ski equipment rental
- Baby equipment rental
- Bed linen and towel rental
- End-of-stay cleaning
- Wi-Fi device rental
- Parking
- Activities (sports center, snow groomer ride, rail sled, etc.)

We invite you to visit your customer account or contact the agency for more information.

Attention: Some optional services may not be available in all agencies. Feel free to contact your agency for more information.

You can contact us at any time by email or phone during the opening hours mentioned on our website.

The contact details of our reception offices can be found on the contact page of our website.