Personal data Mountain Collection Immobilier

PERSONAL DATA

The personal data collected on or appearing on this website is processed for the following purposes:

- To process your holiday bookings (accommodation, ski passes, equipment, linen, cleaning, etc.). This processing is necessary for the performance of the contract you conclude with Mountain Collection Immobilier SASU.

- To create and manage your personal account, in which you can perform various tasks. This processing is based on your consent.

- To send you commercial offers, newsletters, and satisfaction surveys. This processing is based, for messages sent by Mountain Collection Immobilier SASU, either on Mountain Collection Immobilier SASU’s legitimate interest in developing its business (where the email address to which these messages are sent was provided in the course of placing an order), or on your consent (if the email address was provided outside any order).

- To respond to requests for information, comments, and complaints that you send to us. This processing is based on your consent.

- To track customer behaviour on the website using cookies and other trackers. This processing is based, depending on the type of cookies and trackers, either on your consent or on the legitimate interest of continuously improving Mountain Collection Immobilier SASU’s website and responding to the requests of its online visitors/prospective clients.

 

Completing the fields marked with an asterisk is necessary to enable Mountain Collection Immobilier SASU to perform the above-mentioned processing. Completing the other fields is optional.

To process bookings (accommodation or other services offered by Mountain Collection Immobilier SASU), the following personal data is required: surname, first name, personal postal address, telephone number, email address, postcode, and city.

 

Mountain Collection Immobilier SASU reserves the right to transmit the personal information necessary for processing orders to its subcontractors and suppliers for technical and logistical reasons, via private and secure channels.

For any bookings of stays or services paid by credit card, the Client must also provide their credit card number via secure access to the website.

The processing is carried out under the responsibility of Mountain Collection Immobilier SASU, represented by Grégory Chaffrais, acting as Director, whose contact details are indicated in the legal notices.

The recipients of the collected data are Mountain Collection Immobilier SASU, Compagnie des Alpes, and any subcontractors for technical and logistical purposes.

This data may be transferred to a country outside the European Union. You can obtain more information on such transfers and the safeguards applied by contacting Mountain Collection Immobilier SASU.

Mountain Collection Immobilier SASU may be required to disclose personal data to third parties where such disclosure is required by law, regulation, or judicial decision, or where such disclosure is necessary to protect and defend rights.

 

Data retention periods:

- Data collected to process your booking requests for your stays: five (5) years from the date of collection if the order amount is less than €120, ten (10) years if the order amount is equal to or greater than €120. By way of exception, your credit card number and expiry date are retained for fifteen (15) months after the last debit date for evidence purposes in the event of a dispute. The security code is not retained beyond the transaction.

- Data collected to create and manage your personal account: until your personal account is deleted.

- Data collected to send you newsletters, satisfaction surveys, and promotional offers: for three (3) years from the date of collection. At the end of this period, this data is retained for a further three (3) years if you agree to continue receiving newsletters, satisfaction surveys, and promotional offers from Mountain Collection Immobilier SASU.

- Data collected to respond to requests for information, comments, and complaints: for the time necessary to process these requests, comments, and complaints.

- Data collected to create a customer profile on the web via cookies and other trackers: for thirteen (13) months from the date of collection.

 

Security measures:
To maintain the confidentiality and security of your personal data and, in particular, to protect it against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access, we take appropriate technical and organisational measures in accordance with applicable legal provisions. For this purpose, we have implemented technical measures (such as firewalls) and organisational measures (such as a login/password system, physical protection means, etc.).

 

Your rights:
You have the right to access, rectify, or delete your personal data, to transfer it or have it transferred to a third party, to restrict processing, or to object to processing. Mountain Collection Immobilier SASU will comply with your request subject to its legal obligations.
You have the right to withdraw your consent to the processing of your personal data at any time. Withdrawal of your consent will not affect the lawfulness of processing carried out before such withdrawal.

We have appointed a Data Protection Officer to answer all your questions and ensure the protection of your personal data.

To contact them, please fill in the designated form; your request will be processed within a maximum of one (1) month.

 

You may also contact them:

- By post: Mountain Collection Immobilier SASU – 89 Rue Amiral Gérard Daille – 73000 Chambéry – France

- By email: privacy@mountaincollection.fr

In the event of serious doubt regarding your identity, and if it cannot be otherwise verified, you may be asked to provide proof of identity solely for the purpose of ensuring that we are acting in relation to the correct person.

If, despite our efforts, you consider our response to be incomplete, you may contact the CNIL: https://www.cnil.fr/fr